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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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They contacted me but I haven't heard back. I had the bad oysters smelling in my frig for a few days. I threw them out this morning since Wednesdays are garbage day and I could not stand going another week.
The ease of ordering and what we got was exactly what we ordered. I've eaten at this restaurant multiple times and the quality and taste was EXACTLY the same as being there.
Arrived on time. Was a birthday gift and recipient was happy with the product.
Shipped on time and received on time. Perfect from start to finish.
Prompt shipping. Packaging of main ingredients packaged well and arrived fresh.
Everything was packaged well and showed up on time
The whole experience was very easy and got great goods delivered to me!
Awesome on time delivery! Lobsters were still live and delicious!
The site was easy to use. There was a special to take advantage of. Order arrived as expected.
My Granddaughter's cake and gifts arrived just at the right time, safe and sound! Thank you.
The gift was perfect. My friend loved the entire package.
The bbq was extraordinary. Wonderful packaging and the directions for heating up were accurate and easy to follow. Worth every penny. Can't wait to order again!
The ordering part is easy, I love the points system for rewards, and I always get my order on time.
The Daisy cake was a hit with my aunt who was celebrating her 90th birthday. Thank you.
The box was delivered on time. I was able to track it from New York City through Memphis to Appleton, WI.
Product was delivered promptly, good quality for price
Service and receiving my products were flawless, but each of the flavors were amazing! So glad I purchased, thank you so much!
Everything. We're from Philly. It was like being there even though we're on the Oregon Coast.
It was delivered promptly. My daughter in law loved it, it was for her birthday.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

