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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Delivery date was changed the day before it was to be delivered. That was because the restaurant sold out all of their pizzas!
Overall, a great experience. I just keep coming back for more. The options run wide and deep and recipients are always very impressed.
Packages were delivered on time. Items were properly insulated and cold. Received exactly what was order.
Easy to order though I thought I would get a choice of bagels.
Everything! The donuts were a hit for my sons birthday. The pizza was amazing. Tasted just like it came right out of the restaurants oven. Very impressive.
The food was delicious, as always. Everything didn't get shipped (by mistake) but the good thing is that Goldbelly, along with Kenny &Ziggy is making it right. I'm very pleased!
The cake arrived still frozen and looked wonderful! It tasted yummy too!
The cake were just as good as they looked on your website!
The pizza's were so good and the packaging they were delivered in were Fantastic! I have not received my cheesesteaks yet From Pats?
Quick delivery and very good love the dry rub and the sauce plan to order again and spread the word. Ber gappy
N/A
Never got to try purchase due to delivery issues.
Delivered on time in was a Birthday present... He loved it!
It was perfect. Arrived in Tempe right on schedule which was my son's30th birthday. He has been craving a Philly cheesesteak. It was so awesome and In his words "these are legit". We could not have been happier.
I love the choices that you send to me. Shake shack was a huge hit.
The food was great! The presentation with the delivery was a nice surprise... the packaging and detailed cooking instructions were on point.
Item arrived as expected. Well packaged and still solidly frozen
Timing was good. Cake tasted very good. Cut it up and delivered pieces to friend around town. They were all excited to try my cake even though our party was cancelled. Mostly a very fine experience, but probably wouldn't afford it often.
Delivered nicely on time, they said it was delicious
Excellent customer service. Received some damaged items and Maddy went out the way to make things right.
Order delivered on time and great delivery update.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

