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Goldbelly

3.8

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Goldbelly Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.

This summary is generated by AI, based on text from customer reviews

service
129
value
123
shipping
126
quality
112
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Virginia
1 review
0 helpful votes
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The shipment was very well packed
April 24, 2020

The shipment was very well packed. Despite very clear instructions on the boxes, the FedEx delivery person delivered box upside down. Fortunately Carousel Cakes packed the cake so well that it wasn't damaged. The blue velvet cake was a hit!

Date of experience: April 24, 2020
Virginia
2 reviews
0 helpful votes
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Everything! All my orders were on time and in perfect frozen condition.

Date of experience: April 24, 2020
Virginia
1 review
0 helpful votes
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Food was packed really well and arrived on time and in good condition.

Date of experience: April 24, 2020
Virginia
1 review
6 helpful votes
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I ordered the shake shack burgers. Basically just paid $60 for a package of regular ground beef and some buns. Instructions didn't make sense, packages all required scissors to open, it didn't include tomato or lettuce so I had to send out a second order for additional supplies, and it honestly didn't taste any different from a regular hamburger.

Skip this nonsense and just go buy some regular burger meat for $10...

Goldbelly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 24, 2020
Virginia
1 review
0 helpful votes
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Cake was moist and delicious-frosting was fantastic, it was delivered on time and it was gorgeous presentation

Date of experience: April 24, 2020
Virginia
2 reviews
0 helpful votes
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Delivery was spot on - even through Covid-19 and the instructions were complete and easy to follow.

Date of experience: April 24, 2020
Virginia
1 review
0 helpful votes
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Everything - quick delivery
April 24, 2020

Everything - quick delivery. Packaging was also great.

Date of experience: April 24, 2020
Virginia
1 review
0 helpful votes
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I can't believe I can order really good ice cream via mail order!

Date of experience: April 24, 2020
Virginia
1 review
0 helpful votes
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Delivered on schedule, well packaged, and delicious!

Date of experience: April 24, 2020
Virginia
1 review
0 helpful votes
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The orders were simple and always on time... I am so pleased with this site and the variety of products. Prices are reasonable

Date of experience: April 24, 2020
Virginia
1 review
0 helpful votes
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Great packaging & frozen ice packs the food was cold

Date of experience: April 24, 2020
Virginia
1 review
0 helpful votes
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Everything went well and food ordered was still in inc pack. Very happy with your service!

Date of experience: April 24, 2020
Virginia
1 review
0 helpful votes
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Ordering was easy and it came here quickly. And it was well packaged

Date of experience: April 24, 2020
Virginia
1 review
0 helpful votes
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It was a surprise treat for my grandchildren and their pesky parents. They were delighted and all report the treat of S'mores were delicious!

Date of experience: April 24, 2020
Virginia
1 review
0 helpful votes
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The delivery was on time and the
April 24, 2020

The delivery was on time and the recipient loved her gift!

Date of experience: April 24, 2020
Virginia
1 review
0 helpful votes
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Found what I wanted and process was easy to follow

Date of experience: April 24, 2020
Virginia
1 review
0 helpful votes
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The service is great
Food arrives fresh, whole and quickly.
Coupon of $15 makes it more likely for me to use service again

Date of experience: April 24, 2020
Virginia
1 review
0 helpful votes
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I got to order some interesting foods that are normally not available to me.

Date of experience: April 24, 2020
Illinois
1 review
0 helpful votes
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Had a delivery problem and you took care of it.

Esposito sausage is very good. I'm from Jersey, living in Illinois now. I know good Italian sausage. Esposito is good.

Date of experience: April 24, 2020
Virginia
1 review
0 helpful votes
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I had a very happy grandaughter on her special day. My daughter reporyrted the cake arrived promptly packed with dry ice and preserved beautifully. Thank you for bringing cheer on an otherwise dreary day during this pandemic. I will order my cakes from you from now on.

Date of experience: April 24, 2020

From the business

Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


goldbelly.com
Founded in 2013
New York, NY, United States