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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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I was really surprised by the quality of the product. We received some really great pizzas. I originally thought we might be getting overcharged, but the size of the pies was enough for a meal for 4-5 people. That's about $40 a meal, delivered to our home from Chicago. Yeah, I'll order again.
I need a cake for my sons 21 birthday. The cake got to him and it was perfect.
He said it was delicious.
Delicious! On time delivery. Sale price. Ease of ordering. Very well packed.
Delivery was fast and the food items ordered were in tact and fresh.
Outstanding all the way around! Lightning fast shipping of properly packed and sealed incredibly fresh and tasty fish! Worth the price!
Easy delivery process and the prep instructions were clear.
Everything. Ordering was simple and quick. Package arrived just as promised.
The cake was in perfect condition when it came to us. It was moist and delicious!
Food was packed to last the journey from New York. It was excellent by the way.
On time delivery. Steak was a little long in the days of age, mushy.
It was a gift. They enjoyed the lobster very much! They arrived very timely!
Those pizzas were delivered on time and in great shape. Family loved them!
Everything went well. Fantastic
Packaging. Tasted like it would if I were at their location.
Everything! Easy to purchase; items shipped on time; everything arrived well-packaged and on the promised date
Cake arrived perfectly packed and dry ice so was well chilled. Arrived on time
So delicious. We ordered the lobster tail and cannoli kits. The next day we received 3 boxes inside the shipping box. Each cannoli shell was wrapped separately in deli paper, then packed between thick bubble wrap. We forgot we couldn't share them with co-workers or neighbors so it took us a few days to eat them all. Delicious to the end. My daughter was dairy free when we visited in person so she missed out. She loved these cannolis. We have now ruined other cannolis for her.
Everything. Ordering, delivery on time, food good!
Good choices, good shipping options - family really enjoyed their surprise deliveries
Packed well, delivered on time, delicious product!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

