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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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All of it. In fact, I am now referring to your YouTube commercials as shows. As in this is one of the best shows on TV or I really loved that episode. Seriously, these mini-documentaries are fantastic "commercials". Brilliant and entertaining (and enticing). So they work VERY well. You guys could have your own streaming channel. Hire me if you are interested, I am a video producer/writer/editor and foodie! Thx
Second time I've sent these to my sister and brother in law. Nothing says comfort and love and during this time than Fat Mama's tamales. They were so so so happy to get them.
I had a great experience. It all went well. I was happy about being able to track my order.
Delivery as promised. Product as described and as reviewed.
Delivered on time. Everything was stored well. Was packed well.
I've been dying to try Prince Street Pizza (PSP) for years since finding them on Instagram. Thanks to Goldbelly I was able to do so, and neither disappointed! I've already placed and receive my second PSP order.
The entire process went well, and the Shake Shack burgers were amazing!
The package was delivered quickly and packed well. Also the communication on the process was amazing.
Everything from ordering to delivery to New York - went very smoothly. And the blueberry coffee cake was amazing!
Reliable and quick delivery! Packaged very well! Food was delicious!
I sent it to my sister her birthday and they loved it.
Item arrived in perfect condition, still mostly frozen.
Food delivery timely and complete- no problems! Ordering was easy too
Ease of finding price point wanted to pay and free shipping
Site is easy to navigate and make purchases. Delivery was speedy!
Shipping and how the fish was packaged was excellent.
The gift was delivered on time and the recipient told me it was delicious.
Every product of fish were outstanding in freshness, packaging and incredible timing shipping and receiving! The fish was so fresh, it was like it just had Ben caught! I know as I use to fish along with my husband and we have loved fish for over 70 years! We live in North Central Oregon between three rivers: Deschutes on the west, Columbia on the north and John Day on the east side of our county, Sherman!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

