Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Everything. Ease of order, shipping was on time and packed well. And the Coneys tasted as if I was in Detroit. Great job!
On the past, pies I ordered for my children were successfully delivered. This time the order (to me) was so delayedover 3 and a half days sitting on a delivery truck,'that Inwas afraid to serve it. I called Damgerously delicious anpies and they said I should toss the chicken pot pie and ask for a refund or
New pie. She that is what I am doing.
The package was perfectly on time. Items were great!
Delivery when expected. Pizzas were delicious. Packaging was excellent. Similar quality to eating at Emmy Squared in Brooklyn!
Food was great! Especially loved the cream cheese and bagels
Russ and daughters smoked salmon great but as we live in Manhattan it just seems too much with delivery
The quality of the ingredients and directions were great.
Shipping, transparency on costs/timing/tracking of product
Excellent job will be back for more cakes. Carlos Bakery is the best..
Ordered on Friday - order arrived the next day, on Saturday, perfectly cool and well packed. The salted house-made salmon was amaaazing as was the cream cheese. The herring was somewhat sour (pickled in vinegar; we usually prefer the European version, made just with brine) - but our recipe asked for added vinegar anyway, so it was perfect.
Cheese spread was delicious and it came in just a couple of days.
Everything! Site was easy to navigate and gift order arrived on time - the recipients said it was the most amazing gift they ever received!
Within 24 hrs., my order arrived in excellent condition! Everything was delicious! Will order again soon!
The food was delivered on time, and was delicious!
I still didn't get my order it's not going to be cold anymore it was supposed to be here in April 23 its April 25 still nothing
This was a Birthday gift for my mom. She's a senior and with no mobility doesn't get to go out much, especially now. She was so excited when she received her lobster rolls from McLoons! Thanks Goldbelly for making her day!
Shipped quickly and was packed beautifully! It arrived just as if we had picked it up from the bakery and was a big hit with the whole family!
Ordering was easy and convenient, my order was delivered on time, communication was great
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

