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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything went well! Enjoyed a fantastic treat - uplifting our quarantined
Spirits
Timing of food delivery was excellent. Quality of food was fantastic.
The food was delivered on time and the cake was delicious.
Pizzas were shipped perfectly-cooler did a great job keeping them froZen
Perfect for these times! The food was delivered fast. It was easy to unpack. There were clear directions on how to store and heat the food. Everything came out delicious!
Everything! Ordering, receiving it on time, quality. I'll be back!
Everything arrived on time and made several Birthdays really special this year! Thank you so much!
Everything went great - delivery was perfect and food was delicious!
Delivery was on time... Muffalettas were out of this world... packaging was perfect and kept my sandwiches cold...
Transaction was good but the blueberries that came were over ripe.
I ordered the starter taster of the gelato and I just need her to sell gallons! This is delicious and that is an understatement. I chose her gelato because my mother is allergic to nuts, corn and soy, and most of her gelato without these ingredients ( that's probably why it taste homemade). I can eat those ingredients and the gelatos that have nuts in them or a soy were amazing. If you are wandering which flavors to start with definitely get the Butterscotch hands down as they say better than sex good, the chocolate rum fondant Amazing and surprisingly lower in calories, cherry amaretto amazing with a little crunch, the coffee flavor was delicious all of them were delicious and I'm going to order the rum raisin, the cake, definitely the butterscotch and the chocolate again next week Thank you www.goldbelly.com
Delivery and the product was perfect ( still frozen)
Got what I ordered, when it was promised, and it was phenomenal. Outstanding quality.
Ordering is very simple, deliveries arrived as scheduled
Food was excellent, arrived packed well and frozen. Very pleased.
The food that was still cold was fantastic, unfortunately the order was delayed in transit and the meat arrived well above fridge temps
Freshness was excellent. I felt Shake Shack order should have included more burger sauce.
Great bagels, lox and cream cheese. True NYC experience.
Food was awesome. Timely delivery... in tact food.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

