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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Arrived on time in good condition. Plenty of communication on package in transit.
The food was incredible! One of the best burgers I've ever had. Highly recommend this limited time offer!
Received ice cream no issues this time. Good customer service, responsive. The owner of the company was very kind also.
Ordering, speed of shipment ease of purchase on line
Everything was great! The lobster tails came in time and they turned out great!
Lobster tail desserts were perfect temp. Mcloons lobster & bread was absolutely delicious. Great instructions
Got the bagels they are ok really not liking them but i will eat them
Haven't gotten the second order yet but loved the first one that arrived. Great packaging and on time!
Pizza was still frozen when arrived. Well packaged and delivered within promised timeframe.
Fast shipping, easy to use website and tracking features. Loved the explore options by region and types of food.
Great products and when they say they will deliver a certain day that is the the day it arrives.
It was yummy! Shipping was good, I was able to track it easily and the food still tasted fresh!
Everything went well. The order arrived on time and in great condition. The cake was delicious.
Great Customer service, will use again and recommend to family & friends
Easy to order. Delivered on time in perfect condition. Delicious!
Everything. Easy to order. Shipped properly. Food amazing.
Everything. I love that you gave me everything needed including wet naps! The rolls were stuffed with lobster meat! Very filling.
Lobster rolls arrived still cold and authentic, it was so delicious
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

