Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Delivery was exactly what they promised even through this pandemic!
The items were neatly packed and arrived successfully.
OMG! The delivery was PERFECT. The Raspberry was AMAZING, Just the BEST I have ever had in my life (I am 53 now). Now I know why they call it GOLDBELLY!
Delivery was as scheduled! My friend was super excited and loved the cake I sent!
Food was fresh and packaged well. Everything was very good.
Delivery happened without challenges and food was good
The ordering and delivery experience was seamless. I love that I could get fresh New York bagels sent to me in Boston!
Everything went went - from the ordering to the delivery. The gift was perfect
Fast shipping, great selection, and the amount of food was an excellent value (still working on finishing it a week later!)
Delivered on time. Cake delicious according to recipients.
We received the order in a timely manner and the food was great
My order was delivered exactly when it was expected to and it was delicious!
Delivery occurred EXACTLY on time. Product was amazing and was a birthday gift for my sister who wasn't able to celebrate with the whole family. Having lived in Boston for a number of years, this piece of nostalgia really meant a lot in this unprecedented time.
Ordering experience, on-time delivery, communication, packaging, quality of product.
The shipping and packing worked well. Items showed up pretty quickly. Quality of food was good.
My order arrived packaged beautifully so all products were fresh and not damaged. I am still awaiting the second part of my order. It is supposed to arrive in a couple of weeks!
My package arrived on the day promised, very well packed.
Everything. Arrived quickly and fish was cold and fresh.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

