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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything! Shipped as promised, arrived as promised. Very satisfied!
Good delivery and excellent product. Appreciated the 15% discount.
Items were shipped quickly and arrived in time to my intended recipient. It was a great experience.
Our daughter was blown away with presentation and quality of the cakes
We ordered donuts from Stans in Chicago. They were incredible. So pleased with the way they were packaged and they tasted off the charts! Thank you!
Items shipped on time and arrived well packaged and frozen.
Ordering went smoothly. Notification was prompt. Kept up to date with delivery information.
I received the birthday cake on time for my sons birthday
The delivery can e exactly on time from Carlo's Bakery. My son and daughter-in-law said it was delicious.
The vendor is well curated. I gave this as a gift and the family loved it! Good customer service too!
Delivery was extremely well packaged and efficient!
Everything! Delivery and the high quality of food.
Delivery and cake were perfect! Thank you so much!
No it went horrible the cake was hard and not edible I had to throw it away and waste 90 dollars cause it was hard!
My order was received when promised. We order the sampler and all slices were moist and the icing was smooth and creamy. My favorite is the Italian Creme cake.
The delivery was on time, the package was perfect and the pizzas were out of this world!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

