Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Came on the day expected and it was fresh and delicious
Shipment arrived as promised, bagels nicely wrapped.
Everything was perfect. From ordering to delivery to enjoying pizzas
Pike place always comes through. Both quality of product and service are excellent.
The order arrived as stated and my husband was delighted. Upon making the first batch of bacon, the flavor was delicious and we look forward to see what the next months will bring.
Great food, packaging and delivery. Thought this was so great and about the same price as dining in from a local restaurant.
The pizza was delicious. It was a reasonable price and was fantastic. I will be ordering it again.
Elegant Farmer Apple pie was delicious... I was, unfortunately, unprepared for it appearing' to be damaged. Tried it anyway and the product was great! Packaging a bit scary.
Easy to navigate, ordering info clear, packing careful, updates helpful and timely
Products arrived when they were supposed to arrive. Recipients enjoyed the products immensely. Free shipping is very nice.
Delivery was quick and the site was easy to navigate.
The choices, the experience, the delivery, the option to even do this
The shipping and delivery of the product was perfect.
Delivered on time. Still a little frozen. Which is great!
Cake was the best! I think white cake might be my favorite now! Exceptional job guys!
The bagel order was perfect
I still have not received the meat order and am VERY upset. I have not heard back from customer service either after several attempts
Pretty much everything... delivery was on schedule, food was fresh and delicious.
It's great pizza, perfect in every way. The only thing better would mean eating at the restaurant itself.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

