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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Ordering was easy and delivery happened when it was supposed to.
It was so easy to order, fair prices, and excellent fresh food delivered quickly!
The order was on time, and the deep dish pizza was outstanding.
Communication was great. I was notified when the item was shipped and delivered. It was a birthday cake for a friend and I was worried the cake would be damaged en route, but it wasnt.
The icecream was delicious and the cake was scrumptious.
Everything came on time as promised. Food was very well protected, in the packaging that was provided.
Some things were very good. I've certainly no major regrets.
The cake arrived on the date it was scheduled to arrive. It came in a box labeled fragile and it was delicious! Packed perfectly and arrived in one piece!
Everything was good. For some unknown reason I ordered 3 muffuletta sandwiches
Can I freeze them
Food was good and as-advertised when it arrived. It was properly packed and arrived still frozen.
Website very easy to navigate - with great selections. And, shipping arrived on time.
Items ordered were excellent, well packaged to remain fresh
Everything went well from confirmation to details of delivery and the delivery itself
Easy to order and cookies arrived at time promised. And I was kept updated on order status. Excellent service.
Taste great. I preheated oven. The crust was exceptionally crisp and oh so good. Taste wonderful when lightly toasted the next day. Well packaged and arrived in timely manner.
Food arrived when promised. Soups were great Bagels were great and so was the cheesecake
Everything! I stumbled upon this site and was amazed and how many things are on here. I've told everyone about this site so many of us will be gaining the "COVID 19" with no regrets.
Delivered on time, tracking and notifications went great food delicious.
EVERYTHING, ENJOYED, FELT LIKE WE WERE IN PHILLA. HUSBAND FROM THERE, GRANDCHILDREN RECEIVED, ATE THEM ALL IN 2 DAYS, (TWIN BOYS)
Easy order, delivery was cold when it arrived, fast too
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

