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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Everything went well! Food was there when it was suppose to be and delicious!
The pies were delicious, but a mess when they arrived.
Pizza's came on schedule. And were completely frozen and packaged very well!
Great selection of awesome products. My order arrived right on time, even in the age of COVID. Thank you! :)
Food well packed and fresh when it arrived. And it was very good.
Food arrived properly frozen on time. Quick availability great food
The communication of what to expect and delivery service.
I was so excited to treat my family with a deli dinner from Wexler Deli in LA to include corned beef, pastrami, turkey, Cole slaw, Russian dressing. Arrived in large box with food in an aluminum thermal bag that had not been sealed. The food had fallen out of the bag and was loose in box. Two very small cold packs were warm. Would you eat warm meat and Cole slaw? We wouldn't to we dumped it.
We get a weekly meal delivery of fresh food that takes three days of shipping. Always arrives properly sealed with large cold packs and very cold. So it can be done. Just not by Gold Belly and Wexler Deli
Food arrived in good shape. Joe's pizza tasted great!
Every! Loved the birthday cake and it arrived frozen and they ate it anyways will definitely order again! Best cake ever!
Beautiful happy birthday donuts for my daughter on her quarantined birthday!
The order was very easy to complete. It arrived when scheduled.
Everything went very well. No problem with ordering foodstuffs came promptly and packaging was wonderful. The whole experience could not have been better. Have recommended the site highly
It was a really great experience. Food was amazing and also getting the pot to boil it all in was unexpected. Can't wait to order more for this company. Thank you for a wonderful experience!
Delivery was right on time and they said it was the best cake they have ever had!
The whole process was great and son-in-law loved his surprise
On time thank you so much for our little girls birthday.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

