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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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I needed a date change. The site was very accomodating. The new delivery date was exactly on time and exactly how it was supposed to be. The product was excellent!
Shipping was quick and on time! I am very glad I found this product! The pies are YUMMY!
The cake was delicious, the packaging and speed of delivery was perfect.
The food was delivered on time and in great condition, and tasted great.
Delivery was very quick. The brownies were unbelievable! So delicious.
Everything was fresh. When I prepared the burgers they tasted amazing, just like I remember them from the actual restaurant.
Order delivered on time. Peaches juicy, sweet, probably the best I ever had.
Food was amazing. Everything was easy to follow to cook to perfection.
Everything was fresh and the packaging was exceptional.
Easy to track shipping and package came just as expected
I ordered the ice-cream sandwiches and shipped to West Hollywood for my daughter. Not only she was satisfied with the well packed and she also was pleased with the quality of the ice-cream. Thanks, Goldbelly for providing great customer service. I hope all of you stay safe and healthy!
Best regards,
Bonnie
Delivery was on time
My friends said the lobster rolls were great
Good communication re delivery / arrived on requested date
Shipment was late, but I was credited for a future purchase.
This was the best German Chocolate Cake I've ever tasted. My mom used to make obe for me every year for my birthday. This was much better. I'm in cake heaven
The lobster rolls arrived at my sister in law's perfectly.
The gift arrived early and was received very well.
Everything. I currently live in Florida now and I'm the pizza here is horrible. I didn't live far from Bartolinis. So I finally broke down and ordered a package of 4 pizzas. It taste like it just came out of the oven as if I was at Bartolinis in Oak Forest IL
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

