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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything was perfect. My son and daughter-in-law said it was the best cheesecake they had ever eaten. Everything went so well, I will definitely be ordering again.
Great customer service. Everything arrived as expected
Everything. Absolutely loved the whole experience. Food was all delicious.
The item was well packaged and I appreciated the directions on how to store. The cake was amazing.
My boyfriend absolutely loves these cookies! And I was able to get these cookies fast through gold belly! Love it!
Everything arrived just as advertised and in time! It made at home dinner so fun and easy!
It was still frozen when I received it. The package was closed and in good condition.
Everything went perfect and on time packaged amazing desserts were fantastic! Also tracking was great!
Timely delivery; everything was fresh and delicious
I sent it to my sister for Mother's Day. She loved it.
Delivered earlier than expected. Recipient is very happy with the product.
Products arrived well packed. Eventually, the pizza arrived just a day late
Sent my parents the mini pies for Mother's Day and her and my dad said they were delicious! She said they were packaged nicely!
Delivered a day early. That was fine. Perfect condition.
Very happy to use your site
Everything went well! Goldbelly was exactly what I needed to make a quarantine birthday celebration extra special!
I was able to use a coupon and the product was delivered so fast/early (THE VERY NEXT DAY!)
We received our bagels very quickly after ordering. I was amazed. Great service.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

