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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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It was easy to order items. The recipients enjoyed their gifts.
Everything! Arrived right on time and was cherished and devoured!
Packaged arrived in 2 days! The cheesecake arrived quick and it was delicious
Package arrived early and was in perfect condition. Cake was delicious and a great surprise for my daughter.
The cake was great and delivered on time. Tasted great
Shrimp was delicious. And second order my daughter loved her strawberry cake! Both ordered delivered before time needed. Thank you
Delivery was on the date requested. Cake was delicious.
It showed up when I ordered it, and I heard it was fantastic. Definitely will be ordering again.
Great service! Great communication about delivery! Very prompt! Best cake of my entire life!
Everything! It was so easy to order and it arrived on time and perfectly frozen.
All went well. Delicious food! Best Mother's Day gift! Just a suggestion, joe's takeaway in Miami Beach, their lobster rolls are the very best! Please add that to your offerings.
The delivery, the packaging, the instructions. I've ordered twice in the last few weeks and everything was amazing
I sent this order as a surprise for my daughters fiancé. The delivery was right on time; he sent me a photo :) and he and my daughter enjoyed the cheesesteaks for several meals... made being in quarantine more tolerable with yummy comfort food.
Easy to order, shipped quickly and food is fantastic
Placed 2 orders, simultaneously! Around 4/21. The first was to me at 952 B Heritage Hills Drive, Somers, NY *******. It was promised for 5/7. I got it on 5/7.
It was a tid bit warm (since the "ice" had become warm), but it was great!
The second was to my cousin, Phyllis Stockton, in her name or mine, not sure. It was a larger order, for delivery to 37 Freemont Lane, Coram, NY. Also promised for 5/7. She never got it. Both orders I believe were charged to my AMEX credit card ending in 7000, using my billing address in VT>!
Easy to order gift for Mother's Day. Delivery in great condition and on time.
Order was delivered on day promised and Pizza was delicious
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

