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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Cake was delivered on time. Daughter is out of area so don't know if it was any good yet. Smooth transaction.
The ribs from Central BBQ came right on time and were Delicious! Can't wait to have the pulled pork.
Everything arrived exactly on time, and the brisket arrived frozen, which was a concern of mine. They enjoyed the ribs and are saving the brisket for a family gathering.
Thanks so much,
Jill
Food was great and as hoped for. I really enjoyed it.
Delivery on time and well packaged for ice cream during summer
Order was placed fairly easily.
Order was filled on time and received next day.
Ordering, delivery and quality of food sent as a gift.
Ordering and delivery were perfect. The cookies arrived right on time in great shape! And they were so yummy!
Arrived on time, as described and the cake was delicious!
Plenty of options to choose from and delivered on time!
2 out of 3 pizza orders arrived in perfect condition. It was great.
Everything, thank you! I found ordering easy and our daughter and family loved the meal from Girl and a Goat and the Cookies
The pastrami was delicious. The whole meal was amazing
Everything went very well. Will definitely order from this vendor again.
Everything from order to delivery. I ordered lobster rolls for my son's birthday and he was thrilled and said they tasted great!
The delivery was excellent and on time. The crab cakes were wrapped and packed very well. The crab cakes were delicious according to my friend who I sent it to. The directions for preparing and keeping the crab cakes were clear and understandable.
Everything! Arrived on time. Excellent choice for a birthday cheesecake
Everything! That pizza was delicious! And super easy!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

