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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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My sister's cake arrived on the expected day in perfect condition and they loved it!
Easy to order with, timely delivery of the product and great product quality
Easy ordering process. Food is routinely delivered just as expected. I will definitely be using Goldbelly a lot since COVID-19 is keeping me from traveling to a lot of these restaurants and destinations.
The cake arrived in perfect. Condition and on time!
It was lobster sandwiches sent as a gift from Maine to recipients in Oregon. Everything went exactly as scheduled; we're told the food was fresh and every bit as good as what they enjoyed during a visit to Maine.
It was still frozen solid when the recipient opened it
Ordering was easy; feedback as to confirmation, tracking and subsequent delivery went smoothly. Product, as always, was packed perfectly; delivered on time and was perfect for a family celebration that all could not attend. Thank you.
The burgers were good. The bacon was fabulous! And we have plenty of leftover peppers.
The banana pudding was extremely good. Very moist and thick.
The item arrived packed very well and came very fast.
The cake we ordered was a present for my son and he said it was the best cake ever tasted.
Received the cake on the precise date and the cake was wonderful!
The gift came on time and it was packed perfectly. The food was fresh and it turned out to be a wonderful present.
Fast shipping, well packaged, product well described,
What I liked most was the many great food choices. If one cannot find it on Goldbelly, I am sure it can't be found
Tracking was good. Easy checkout was good. But that's about it.
Nothing so far. Have not finished all products. They were received in a timely manner.
The food and packaging and overall experience is great. I love the service.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

