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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Family loved the pies! Convenient and fun gift to give!
The gift was delivered on time and it was super delicious.
Was received in the time frame they said it would arrive! Have lay recommended to family and friends!
The cakes were wonderful! And they arrived in time for our daughter's birthday!
Good communication from purchase to delivery. Delivery on time exactly as promised. Excellent contents. All the recipients have raved about enjoying the goodies!
Ordered late for Mother's Day. Had a more limited selection that would arrive on time, but found a great option and it was shipped and arrived the Friday before. Very pleased
Packed great, arrived on schedule, food was delicious and exactly what we wanted!
Crab cakes arrived on time and were such a surprise for Mother's Day for our 92 year old mom. She loved them and plans to eat one per week until done.
Delivery went fantastic ice packs were still frozen I'll buy from you again.
Quick delivery -- delicious, authentic eastern North Carolina pulled pork and delicious sides.
We LOVE Hancock Gormet Lobster Company. Their food is delicious, and we'd order from them again in a heartbeat.
Delivery and cake was spectacular in taste and presentation!
All orders were delivered on time and in perfect shape. The orders were goest fro Mother's Day, and the recipients were thrilled.
On time delivery. Came refrigerated properly. The hype about this product is true! The banana pudding is the best I have ever tasted! It won't be the last time we order from Magnolia Bakery,
Delicious bagels-packaged well. Awesome to be able to get them at home!
The shipping was quick and the product was amazing
Delicious Rice Crispy Birthday Treats! Received quickly!
It was a gift for my mother's birthday. She said the crawfish arrived frozen and were HUGE!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

