Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Not sure what to think of customer service response time and the quality of my product.
Everything went well. From the order process to the two day shipping and the delivery.
The Ribs and the Pulled Pork that we ordered was amazing and the Lobster Grilled Cheese Sandwiches and the Lobster Mac & Cheese were absolutely delicious.
The food was fresh and delicious. The preparation directions were perfectly clear.
The packaging was amazing. I'd never ordered ice cream online before, not to mention from out of state. I had some concerns before purchasing, but those concerns were all laid to rest upon unboxing!
On time delivery, products were in excellent condition
I received my pizza the day or said on the site. I look forward to using this service again.
It was well packed, still frozen, just not there on time, however still worked out fine!
It arrived on time and the filling was still cool and the chocolate chips didn't melt!
From ordering online to getting the package. Awesome job.
The packaging; the colors used; the taste - all excellent!
Package arrived on time and intact. Ribs were really, really good.
My McLoon's and Billy Goat Chip orders both arrived on time and in excellent condition. I am a repeat customer for McLoon's and love their TKC lobster. I am a first timer with Billy Goat Chip, and they are outstanding as well. The Goldbelly web site is terrific and easy to use. There is usually a ton of information about the products, which is very helpful. My order from Dangerously Delicious Pies is scheduled for early October - I'm sure this will be another great experience with Goldbelly and their partners.
The site was easy to navigate. The product purchased was a gift and it arrived on time. The product was excellent.
The delivery was on time and the food was still frozen. The instructions were fabulous, as well as, the history of Anderson's. All in all a great experience.
On time delivery, food arrived in good shape, very tasty!
Ordering was easy and fast and bagels were fresh and well wrapped..
Order that was placed came when and how expected and was delicious!
Smooth as can be. Deliver was on time and well received.
The website is overwhelming. So many things to choose from.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

