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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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I found it so easy to order and fast delivery. The product is what I have wanted for a long time but it was not available on west coast.
The essa-bagels and cream cheese came through quickly, in great shape. AND, we just received the Lou Malnati pizzas. It was really easy to get into my account and check the status of shipping/ and get tracking information which I appreciated.
Delivery was on time. Packaged very nice was still frozen when it arrived great job.
My order was delivered on time, and the food was still frozen. The taste and quality of the food exceeded my expectations. I won't hesitate to order from GoldBelly in the future. I've told many people about my experience and how much my family enjoyed it. Most were not aware you could get food from other regions of our country delivered to your home. A few have since placed orders of their own. GoldBelly is worth every penny!
Cake delivered at time promised. My daughter loved it. And so pretty! Pink frosting with rainbow layers
It was a gift but I didn't eat them.
My mom loved them
She sent pictures of the finished product and they looked fabulous
Quick delivery Good choice of gourmet food products
Easy to order
A pittsburgh classic
Very delicious as said by the people who received it as a gift
Food arrived from a New York store to Kona, Hawaii. The food was fresh and chilled well. It was perfect. Arrived when they said it would.
On time delivery. Well packaged. Fair price. Plenty of food.
Everything! The description on the website was accurate. They told me when the pie was shipped and when to expect it. It arrived in perfect shape. And... it was incredibly delicious!
Ordering was a breeze and the gift was well appreciated.
Delivery was great! Cake was dry and no different than my local grocery store cake!
My items arrived when they were supposed to and in great condition.
On time delivery, excellent packaging, cake tasted great!
Nothing. Especially the fact that i wrote an email discussing concerns 2 days ago. No response. Shameful customer service. 400 dollar order. Even if i spend 20, treat your customers with respect. I ordered 3 separate orders and they were scheduled for delivery today with a 39 dollar fee. Have not arrived yet. Please advise. Mark Muchnik. *******@yahoo.com
I was initially skeptical that a cheesecake could last through a delivery that took 3-4 days. When it arrived, I was pleasantly surprised that it was still quite cold and was perfectly fine!
Placed a cake order to be shipped to california. Arrived exactly on time and was fresh and good! Thanks!
Very easy. Great products and timely delivery. I've even recommended you to friends. Several have ordered products through Goldbelly. It's a great concept.
I was kept updated on the status of my order. And it arrived when it was expected.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

