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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Excellent delivery on time, fresh and one of the best cakes we ever had
Delivery was on time and although not accurate, a correct order will be shipped soon.
White House Sub Shop delivered outstanding Italian Hoagies. Just like if we picked it up from the store.
They were a gift - they looked just like the picture - they were fresh and delicious!
Loved the happy birthday donuts!
Quality products, arrived on time and in good condition
Recipient reported the cake was delicious... very happy.
I think everything went well. Everything was on time and correct. All the food was still frozen. The cooking instructions are spot on and the the food was delicious.
I had ordered bagels for a surprise for my wife. They arrived very fresh and individually wrapped [some were in sets of 2] so we didn't need to do anything but leave a few out to enjoy and put the rest in the freezer!
It's been a lovely way to send gifts. I do wish Franklins or Salt Lick still carried with Goldbelly, because I received a gift certificate and hoped to have a taste of their bbq for Mother's day. Instead we did Dinosaur BBQ. It was good, but it wasn't epic.
Order processed well and accurately, excellent packaging
Easy to order, lots of delicious looking choices, promo code, good price
The pie was marvelous. The packaging was excellent
They do nothing to package items for delivery. Zabar bagels were sent in original plastic bags and no ice pack. So disgusting and stale. Not even microwaving helped. Then they refuse to refund anything and block me from their FB page. They are scum. Do not order from them.
Easy order, perfect delivery. Very happy dad receiving his gift on the other side!
Ordering and delivery went super-smoothly. Thanks!
On time. Reached out to you guys with a question via Instagram and got a quick response. Everything tasted delicious.
Arrived frozen, delivered on time, always fabulous!
Got here in reasonable time and pizza was delicious
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

