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Goldbelly

3.8

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Goldbelly Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.

This summary is generated by AI, based on text from customer reviews

service
129
value
123
shipping
126
quality
112
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Virginia
1 review
0 helpful votes
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Excellent delivery on time, fresh and one of the best cakes we ever had

Date of experience: May 22, 2020
Virginia
1 review
0 helpful votes
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Delivery was on time and although not accurate, a correct order will be shipped soon.

Date of experience: May 22, 2020
Virginia
1 review
0 helpful votes
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White House Sub Shop delivered outstanding Italian Hoagies. Just like if we picked it up from the store.

Date of experience: May 22, 2020
Virginia
1 review
0 helpful votes
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They were a gift - they looked just like the picture - they were fresh and delicious!
Loved the happy birthday donuts!

Date of experience: May 22, 2020
Virginia
1 review
0 helpful votes
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Quality products, arrived on time and in good condition

Date of experience: May 22, 2020
Virginia
1 review
0 helpful votes
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Recipient reported the cake was delicious... very happy.

Date of experience: May 22, 2020
Virginia
1 review
0 helpful votes
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I think everything went well
May 22, 2020

I think everything went well. Everything was on time and correct. All the food was still frozen. The cooking instructions are spot on and the the food was delicious.

Date of experience: May 22, 2020
Virginia
1 review
0 helpful votes
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I had ordered bagels for a surprise for my wife. They arrived very fresh and individually wrapped [some were in sets of 2] so we didn't need to do anything but leave a few out to enjoy and put the rest in the freezer!

Date of experience: May 22, 2020
Virginia
2 reviews
0 helpful votes
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It's been a lovely way to send gifts. I do wish Franklins or Salt Lick still carried with Goldbelly, because I received a gift certificate and hoped to have a taste of their bbq for Mother's day. Instead we did Dinosaur BBQ. It was good, but it wasn't epic.

Date of experience: May 22, 2020
Virginia
1 review
0 helpful votes
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Order processed well and accurately, excellent packaging

Date of experience: May 22, 2020
Virginia
1 review
0 helpful votes
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The item was timely, arrived in good shape and our friends loved what they received.

Date of experience: May 22, 2020
Virginia
1 review
0 helpful votes
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Easy to order, lots of delicious looking choices, promo code, good price

Date of experience: May 22, 2020
Virginia
1 review
0 helpful votes
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Super easy to order
May 22, 2020

Super easy to order. Quick delivery. Instructions on point.

Date of experience: May 22, 2020
Virginia
1 review
0 helpful votes
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The pie was marvelous
May 22, 2020

The pie was marvelous. The packaging was excellent

Date of experience: May 22, 2020
Colorado
2 reviews
7 helpful votes
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They do nothing to package items for delivery. Zabar bagels were sent in original plastic bags and no ice pack. So disgusting and stale. Not even microwaving helped. Then they refuse to refund anything and block me from their FB page. They are scum. Do not order from them.

Goldbelly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 22, 2020
Virginia
1 review
0 helpful votes
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Easy order, perfect delivery
May 22, 2020

Easy order, perfect delivery. Very happy dad receiving his gift on the other side!

Date of experience: May 21, 2020
Virginia
1 review
0 helpful votes
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Ordering and delivery went super-smoothly. Thanks!

Date of experience: May 21, 2020
Virginia
1 review
0 helpful votes
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On time
May 22, 2020

On time. Reached out to you guys with a question via Instagram and got a quick response. Everything tasted delicious.

Date of experience: May 21, 2020
Virginia
2 reviews
0 helpful votes
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Arrived frozen, delivered on time, always fabulous!

Date of experience: May 21, 2020
Virginia
1 review
0 helpful votes
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Got here in reasonable time and pizza was delicious

Date of experience: May 21, 2020

From the business

Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


goldbelly.com
Founded in 2013
New York, NY, United States