On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Goldbelly Reviews Summary
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Yes and thank you for delivery on time. I was banking on it.
The gift arrived right on time and my mother in law loved the lobster rolls! Said they were delicious!
Everything went well! My product was delivered on time, fresh, and delicious!
Second order was well packed and came as described. (Haven't tried it yet.) When I finally heard back from customer service about first order, they offered to refund or replace that item, which was nice. I asked for a replacement, but fear I will be waiting for another extended period before I get a response.
Arrived as promised in perfect condition. So delicious even low carb people dug in.
We ordered meat from a top tier NYC butcher to serve at our Memorial Day weekend BBQ's. It was supposed to arrive Tuesday prior. We received cheerful messages that delayed that to Wednesday and the. Thursday. On Friday morning we spent over two hours trying to reach Goodbelly and UPS. We learned that the package had been misplaced some time before and was no longer good. They promised an overnight delivery and then called an hour later to reneg on that. They did not offer an alternative delivery or alternative purveyors. We had to scramble to replace this food with guests arriving. I will not use this service again.
Delicious cherry pie. Arrived in perfect condition.
Pike Place Fish Market always goes way above their customers needs I will always continue to order my seafood from them thank you!
It was all perfects and, the shipping was really fast!
Everything. I even had an issue where I put the wrong shipping address and Gold Belly was super helpful to correct it in time.
The whole process of seeing the restaurant featured, to ordering, to delivery
Everything, ease of ordering and shipment arrived on time. Thank you :)
Good selection of places and good value, especially with free shipping. Product was as described
Everything went according to plan. Food was good and delivery no problem.
Rainbow cookies were
Great but cake was a little dry.
Item arrived in perfect condition and on the day scheduled
Donuts were fresh and delicious! Shipping was 4 hrs ahead of schedule!
This was a gift to our son who graduated from college. Graduation was postponed and we couldn't be with him to celebrate due to the current pandemic, but wanted him to be able to celebrate with his housemates. They absolutely loved the lox and bagels from H&H.
Process was easy. Produce arrived well packed and fresh, not wilted. Excellent.
Ability to easily browse items of interest, & ordering very easy.
Had foresight to put day I wanted delivery as the day before I actually wanted, so when it was 1 day late, came on time.
Item in very good condition [dry ice did its job even though totally gone when unpacked] despite it sitting at nearby UPS for several hrs.
TY for making it possible to make my daughters bday special despite COVID-19 lockdown!
From the business
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members