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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Everything! The food arrived on time with instructions, and everything was delicious!
Food was enjoyed and received on time. As the purchaser, I was kept informed on progress of shipping.
Everything from delivery to the table! The order was complete the food was delicious.
The whole complete experience was exceptional ordering, delivering and eating. Hancock (Goodbelly) is the best of the best. This is our 4th order and we have already told 4 friends who plan on ordering.
Very dissatisfied and disappointed! I ordered the 3 pack pizza thinking I was getting it from Gino's East pizza. But that wasn't the case The pizzas are very small and it's also available in Aldi's grocery stores for $5.85. Total rip off for the Gino's East pizza. The marketing is misleading the item clearly did not come from Gino's East pizza.
Our daughter and her husband were delighted with the gift. They thought the nova was better than anything they had tasted in years... and it made an unusual and delicious treat... better than flowers or some trinket.
They delivered one day earlier than they said they would deliver.
From
Placing the order, email updates, packaging and free shipment which arrived earlier then scheduled.
Ordering, selection, delivery, mobile app. All easy and straight forward.
The delivery was trackable, on time, and correct. The food was delicious.
Yes thank you for making my family so happy during this time!
Arrived on time and everything was perfectly packaged!
Food was delicious! It was a wonderful experience and it made a wonderful birthday for my wife!
Everything went well pie was perfect delivered when said they would deliver
The whole experience was very easy. I didn't know of your site until Essa bagel told me about your site. I will use it in the near future.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

