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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything. Cake was delivered on time and was extremely well packed. Thank you.
Delivery and Quality of vendors has been Excellent!
I I received them as promised. They still felt fresh.
I gave my cousin Robin Kwiat your email address and she ordered bagels to be sent today. Enjoyed and will order again
The shipment arrived a day later than expected, but the product once baked was excellent.
The Peaches and Cream cake was delicious. It delivered on time and still frozen as expected.
Everything went well. Customer service was great and very informative on delivery.
Delivery was still frozen with some dry ice still left.
Was still cold when it was delivered and it was delicious
The whole experience was perfect. The hardest part about ordering was deciding which yummy cake to order. Delivered as promised.
Delivered as ordered. Same great taste. Family loved having a taste of home.
Order received on time and boxed well. Was a Birthday present and the Birthday Girl said they were awesome and earned the name "Killer Brownies"
I ordered four dozen bagels. They arrived two days late and one third had started growing mold. I imagine this was due to being wrapped in plastic (no air circulation) and sitting in a hot vehicle for 48 extra hours. Nearly impossible to contact customer service. Too bad because the bagels without mold were very good. Not the way I wanted to present a gift.
The folks receiving the food were pleasantly surprised! That's what makes me happy.
The product was better than advertised. Best I have ever had!
Delivered on time and well packed.
The pie was delicious
Everything. Arrived on schedule... even in 109 degree heat here in Arizona the contents were still cold!
As a first time user, the ordering experience, the delivery and food-All perfect!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

