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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Cake was excellent, ordering was easy, delivery was great
So far everything. These were a gift and we haven't given them yet.
It was amazing, arrived on time and was excellent!
Delivery was prompt even with covid-19 delays. Cake was awesome! Would definitely recommend and use again!
Good tasted really good and fresh as if I had just got them from there.
It arrived perfectly packed and the directions for storage and the freshness and amazingness of the cake was perfect still
Order was perfectly packed and arrived in pristine condition - ready to heat and enjoy!
Quality of service, delivery to schedule, excellent food preparation and preparation instructions.
The delivery was as expected and not delayed and the product arrived on time and yummy!
I received the food when they said it would arrive.
Had initial problems reaching you but after that all went well
Goods arrived as planned. Good communication on the processing. Thanks.
Pie was delivered to my brother on the day I requested and the quality and everything was perfect.! He loved it!
Everything. Delivered next day, great packaging & product. Delicious subs. Have been to Kennebunkport, Philly & Atlantic City despite quarantine thanks to GoldBelly...
The cake arrived when you said it would, and it was delicious with good ingredients. And looked awesome
On time cold delivery of burgers and best steaks I've ever had.
The product from Zola Bakes was amazing. Beautiful and the taste was wonderful
Good product. Way too long to receive. No
Communication.
Much too expensive shipping, especially given a month to deliver. It was not like that when Russ Daughters handled it.
I was kept well informed of the delivery and the food was excellent!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

