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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Fast delivery and good directions to prepare the food
The shipments and the packaging. The seafood has be fabulous!
Speedy delivery, all things considered. Delicious and fresh brownies.
Excellent box and packed securely with ice packets. Just a very good, secure presentation for shipping this order.
The Imo's Pizzas are terrific- I appreciate enjoying them even though I am not in St. Louis!
The packaging, the quality, the amount of food... All amazing
Well packaged deliveries and outstanding food quality!
Order was delivered when site said it would be and the recipients loved the baked goods.
Ordering was super easy, the food arrived exactly when they said it would and was incredibly delicious!
Everything went very smoothly. On time delivery. Very impressed!
Impressed getting here on time during these challenging times. Impressed how well it was packaged. The cake looked perfect from secure packaging. The cake was delicious.
I am for sure a fan of this whole experience. Wow.
Arrived with its's packaging whole and intact. And the crab dip was still cold. Amazing!
Food was delivered when I was told. This was my third order but won't be my last. Super happy with the service and options.
The Carlos order arrived on time and was delicious!
All the administrative things went well as did the delivery, beautifully packaged.
Everything! Put in wrong order at first. They helped me cancel and re-order the correct sandwiches.
Quality of food and packaging. Accurate shipment arrival dates.
My order was delivered on time and in good condition.
Ordering was quick and easy, and I could track my order.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

