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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The order came exactly when Gold Belly said it would
Delivery when promised and in beautiful condition!
My package arrive so fast, the next day! That was so nice and I sure did appreciate it so much. Thank you!
The product was delivered on time and the quality was as promised.
Everything went great with purchasing Pat LaFrieda! My parents loved theirs and already had me place them a second order!
Pats Steaks were delicious. However, I had ordered 6 plus get 6 free. I only got 8 cheese steaks as opposed to 12.
The cake was amazing delicious this is my second one that I sent to my family packing for shipping was wonderful perfect condition thank you so much I will definitely order in by again
Delivery was right on time and the cake was delicious!
Both of my orders were not delivered for Mother's Day.
The Menlo Park order when delivered was great. However the order to Colebrook went very poorly. We didn't get notice of shipping. Unfortunately my daughter in law father passed away. They had to go to Rochester for the funeral. When they returned there Lobster mac was there for a few days. They tried to contact you via email and they are still waiting for a response. Please advise me what you plan to do. It's on my Amex account. I am a charter member since 1958. If it is not resolved I will ask for a refund
Ordering, reliable delivery, well packaged. The product/restaurant options are wonderful
The shipping (from Atlanta to CA!) was flawless, hand pies arrived still frozen solid. The product (Panbury hand pies) is excellent. I'll definitely order those again.
Delivery was right on time. Cake was just as we remembered growing up in Pittsburgh. Made my sister's 50th birthday special!.
Food contents were secured, and in a cooler. The cake was delicious, and beautifully
Decorated, just like photo.
Everything.
Took us back to McLoons as we can't get there this summer due to travel restrictions.
Have lived in Spruce Head for 55 years and love "the shack". Will order again for sure.
Thank you!
Posted it on Facebook when the box arrived.
My daughter and her family raved about the steamer pot. Food was great and delivered on time.
The food arrived promptly and on time. Was as described. Tasted solid
Food what I wanted. The food was great and it was easy to track.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

