Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Delivery was delivered on time.
Fruit is fresh and delicious.
Easy to find and choose what I wanted. No hidden fees.
Easy to follow delivery. Very fast delivery in good shape. Good food.
Whole process was smooth... ordering, delivery timing and ultimately ice cream was frozen upon receipt.
It tasted exactly how I remember when I lived in Milwaukee! Now that I am in Pittsburgh, it is a welcome memory of what awesome pizza can be found at Edwardo's
Pizza was amazing. Delivery was on time. I will be ordering this again! And again.
Really was delicious. Will look to purchase something else very soon.
The website is very good. Easy to navigate. Ordering was easy peasy. Food was great according to my friend who I sent box to. She's from PA and said it was like being in Philly again without the aggravation of travel.
It smooth from my ordering the cake until it arrived at appointed designation.
Sent bagels, with lox & cream cheese from NYC to SanFrancisco. Everything arrived in perfect condition! Super fast delivery. My poor bagel starved friend on the west coast LOVED IT!
And I quote, "Holy $#*!! Omg! Omg! Haven't had a good bagel for like 10years! Honestly. I am sooooooo happy you thought of me and sent me this package! It's the best ever! Thanks soooooooooooooo much! I am dying! The best surprise gift ever!" So, there you have it.
Food was fresh and delicious! Packaged well and it was a taste of Maine!
I sent a rum cake as a gift. They said the cake was good. However, it arrived broken in several pieces.
Food was fresh and tasty and absolutely easy to order.
Ordering, checkout was smooth. And the coupon was great. This is why I ordered because of the coupon.
Order was delivered on schedule and food was great.
The food was well kept and arrived in great condition, and it satisfied the shake shack craving!
Imo's and Shake's showed up on time. Shakes chicken was good. Expected hotter flavor since ordered Rambo. Mac and Cheese I really liked. Haven't tried Imo's yet. I used to live in St. Louis excited about pizzas. Kinda scared they look like store frozen pizzas!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

