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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Product availability, rapid delivery (under circumstances), packaging, appearance.
Arrived on time, contents still cold (even a small piece of dry ice remaining), securely packaged.
Basically everything went well. Ordering was relatively easy and the food arrived on time, was well packed, and was absolutely delicious.
Ease of ordering (although I did have to wait for it to be in stock!) and quick shipping.
I was very excited to get pizza from my home town.
On time. Perfectly wrapped and delivered. Very happy. Would use again.
Delivered correctly and on time and sister loved it!
Everything. Goldbelly is not only a great idea, it's executed relatively flawlessly. How great to be able to get crab cakes from Maryland and a Key Lime Pie from Tennessee.
Everything arrived in good packaging and was still frozen
Everything was great - the shipment arrived on time and my parents said it was delicious. Thank you all for all of your hard work during these strange and difficult times!
Well bb packet, great product, good directions and arrived on time
The food was amazing! My order shipped when they said it would and arrived just as they said. Loved it.
High quality and fun food products safely delivered on time and at the right temperature.
Everything about the transaction when perfectly. We received exactly what we order on the day they said it would be here. The food was in great condition when it arrived and was delicious.
My order arrived on time and it was very well packed. Everything was in perfect shape. The pastries and the cake were fresh and totally delicious. I was very impressed and beyond happy with my order. Ten star experience! I will order again!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

