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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Arrived when expected, was packaged well and still frozen.
Excellent food, great info on timing of delivery, perfect packaging.
This was a gift for my daughter in law who lives in Colorado and she loves crab cakes.
She had surgery and I wanted to send something she would enjoy.
It couldn't have gone better, they were right when they said they would get there.
Great job.
Perfection from delivery until the last sausage cooked.
My son was overwhelmed with appreciation.
It was amazing! The cake was moist and perfect, the fudge frosting was sinfully delicious!
I got food that was suposed to be frozen in a weak foil wrap that wasn't even closed. The food was spoiled. I sent feedback to goldbelly and it did take a while for a response but I appreciate the response.
The delivery time and packaging was spot on. The cake was also delicious.
Fantastic product, arrived when stated. Kind of expensive is my only complaint :)
Arrived on time for my husband's birthday and he liked it
The ordering process was smooth. Love the tracking. Pickup and delivery was as communicated. Delivery was on time. Order was accurate. Item was fresh and in great shape.
It was delivered in excellent condition. But it looked flashier in photo. However it was delicious!
It was a housewarming gift for good friends. They just loved it. Great job G-Belly.
My cake arrived quickly and it was wrapped so carefully. In fact, it was wrapped so well that it took a few minutes to remove all of the plastic. But, wow, was it ever worth the wait!
Delivery was fast and product was exactly as advertised
Everything went as advertised. It arrived quickly in excellent condition and the cake was delicious. Everyday it tasted better and better. Also glad for the free shipping or I wouldn't have been able to order as my budget is a little tighter now...
Fantastic service! Delicious variety of flavors! Arrived right on time for my friend's birthday. :) It was a great treat for her and her family during this quarantine time. I am so pleased with my purchase. I plan to send this ice cream to other friends!
I received my delivery in time and I appreciated that.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

