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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Packaging, delivery, and timeliness were all good.
Your website, ordering process, and estimated delivery date were great! The cake was delicious!.
Lobsters and blueberry pie from Maine arrived exactly on time at their destination, Seattle. And we are told that the food was delicious.
The product was delivered when expected and was in excellent condition.
Everything went great! Food was packed well and was just as good as expected!
Timely delivery. Fresh food. Salted Butter from Maine was an added bonus!
Item was delivered when promised. My only complaint is I would have liked to get a tracking number once shipped. Besides that, it was great...
Outstanding Kermit's Key Lime Pie.
Excellent packaging and shipping.
Items arrived in perfect condition!
Delivered as scheduled - it was for a birthday dinner
Both vendors products were outstanding.
Thanks!
Easy to change shipping destination. Cake was delicious.
Ice cream delivered frozen and on time for birthday surprise.
Delivered on time - the person I worked with while changing some of the order details was extremely helpful!
The ease of finding what I wanted and placing the order.
Arrived on time and fresh and a big hit at bridal shower
Exciting to get something you haven't had in years.
It was packaged well and with care, it arrived safely and on time and was absolutely delicious.
I sent a cheesecake as a gift to family in texas. The package arrived in a timely manner, and it was enjoyed. I would recommend to family and friends
Easy to order shipment came right on time food was delicious
Arrived on time and in excellent condition. Have not been cooked but the recipients say steaks look wonderful.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

