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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The entire process. The website is user friendly, payment is straight forward and delivery has been smooth. Thank you for the updates.
I did receive the items I ordered in a timely fashion.
Shipped and arrived on time, the cake was still frozen.
The whole experience: from ordering, to quick delivery and great product!
The Lou Malnati's delivery went fine except the pizzas were much smaller than I expected. The Yonah Schimmel delivery was also fine.
Timely delivery, still frozen. Cake was delicious.
I was informed the entire process and the cake arrived on time in perfect shape.
Wonderful gumbo, promptly shipped, well packaged, suitably still frozen, delicious
My pies arrived on my doorstep, frozen with clear instructions. And they were delicious!
Everything! Quick delivery, informative and simple instructions included, food remains delicious even when sent cross country!
The cake was shipped right away it was so creamy and soft
On-time delivery and product was in good condition.
Everything went very well.
Especially appreciated the time stamp on the delivery as I was able to notify the recipient, who lives in a large apartment building in NYC, that something was waiting for him downstairs.
Pizzas were good
Cippiolini way too expensive didn't feed 4 as advertised barely feed two
The delivery was on-time, perfectly packaged, and the taste was amazing! :)
The meat pies were absolutely awesome. The best I've ever had. Worth every penny and more.
It was super simple and easy to order! Package came right on time, even during this crazy time!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

