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Goldbelly

3.8

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Goldbelly Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.

This summary is generated by AI, based on text from customer reviews

service
129
value
123
shipping
126
quality
112
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Virginia
1 review
0 helpful votes
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Have shopped Gold belly in the past usually very pleased. Timely delivery good choices thanks

Date of experience: May 25, 2020
Virginia
1 review
0 helpful votes
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My Overnight order was two days late. But Goldbelly refunded my shipping. My customer service experience was outstanding!

Date of experience: May 25, 2020
Virginia
1 review
0 helpful votes
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The bagels are fresh and individually wrapped. The cream cheese was terrific and the delivery was right on time. Living on the Gulf Coast, but spending time in New York, I have enjoyed the bagels there for years.

Date of experience: May 25, 2020
Virginia
1 review
0 helpful votes
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The cake arrived on time and In Perfect condition. It was as beautiful as the ad photos. Totally satisfied customer!

Date of experience: May 25, 2020
Virginia
1 review
0 helpful votes
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Everything
May 26, 2020

Everything. Food arrived quickly and reheated well and it was delicious

Date of experience: May 25, 2020
Virginia
1 review
0 helpful votes
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The variety is amazing! Pricing is great. And since I live in rural Utah, I fully expected the shipment of bagels and smoked fish to take a day longer than indicated. But nope, I placed an order late Monday afternoon mountain time and received the shipment on Wednesday afternoon with everything in perfect condition. So, so happy!.

Date of experience: May 25, 2020
Virginia
1 review
0 helpful votes
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The food was fantastic ordering was easy tracking very simple

Date of experience: May 25, 2020
Virginia
4 reviews
0 helpful votes
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Gold belly was fine
May 26, 2020

Gold belly was fine. I was not real happy with the lobster. It was not sweet or succulent. I ate it the day it arrived. Frankly, it had little or no taste to it for $100 (including S&H). I am familiar w/lobster and Maine lobster. Sorry, am being honest.

Date of experience: May 25, 2020
Virginia
1 review
0 helpful votes
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The order was delivered when expected. Food was well packed, fresh and delicious.

Date of experience: May 25, 2020
Virginia
1 review
0 helpful votes
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Easy to order, easy to add gift card. On time delivery. And most important... delicious!

Date of experience: May 25, 2020
Virginia
1 review
0 helpful votes
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Food arrived on time
May 26, 2020

Food arrived on time. Cooked to perfection with included directions. We will order again!

Date of experience: May 25, 2020
Virginia
1 review
0 helpful votes
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Everything went well on your end FedEx dropped the ball put the package on truck for delivery and didn't even make an attempt

Date of experience: May 25, 2020
Virginia
1 review
0 helpful votes
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Most of the steaks arrived in good condition but not all
1 was not edible

Date of experience: May 25, 2020
Virginia
1 review
0 helpful votes
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Whole process was smooth
May 26, 2020

Whole process was smooth. I could track the delivery and let the recipient know exactly what to expect. The item was very fragile and arrived in perfect condition and was greatly appreciated.

Date of experience: May 25, 2020
Virginia
3 reviews
0 helpful votes
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All of it! Everything about it from browsing the app to delivery was awesome. Will definitely buy from goldbelly again!

Date of experience: May 25, 2020
Virginia
1 review
0 helpful votes
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The bagels and pie were awesome! Shipping was very quick.

Date of experience: May 25, 2020
Virginia
1 review
0 helpful votes
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It arrived early, but I really wanted it to arrive at a later date (it was a birthday present).

Date of experience: May 25, 2020
Virginia
1 review
0 helpful votes
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Delivered in a timely manner and so fresh. This is the third time I've ordered from goldbelly. I've never been disappointed. Delicious stuff!

Date of experience: May 25, 2020
Virginia
1 review
0 helpful votes
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Everything
May 26, 2020

Everything. The ordering & payment process was great & simplistic.

Date of experience: May 25, 2020
Virginia
1 review
0 helpful votes
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Delivery arrived exactly when it was expected. Ordering was easy and simple.

Date of experience: May 25, 2020

From the business

Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


goldbelly.com
Founded in 2013
New York, NY, United States