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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Arrived beautifully packaged. Looked beautiful and tasted delicious!
Two cakes- how wonderful. Packed beautifully. Appreciated Fed-ex ringing the doorbell upon delivery.
Really helps prevent porch package theft.
Great service. Needed help changing address. You guys did it quickly.
Shipping overnight so the food was not spoiled. The meal for 4 was a birthday gift for my Mom's 81st birthday!. The lobster with rolls & salted butter, the lobster stew and the blueberry bread pudding was all delicious, according to her. It was a long distance gift due to the lockdown and she was so happy!
Omg, I bought the rainbow cake for my girlfriend's birthday. She and everyone else in her family loved it! They said delicious too.
Thank you.
All food items arrived as advertised. Heating instructions were spot on. The food was fresh and delicious
They came exactly when you said. They were packed beautifully. Everything was so fresh. I was totally impressed!
It was sent as a gift to a couple quarantined in D. C... they love NYC... and Juniors cheescake!
From ordering to confirmation to shipping! Arrived right on schedule.
Fast shipping. Great packaging. Easy instructions.
Everything arrived in perfect condition and we enjoyed every bite!
The ordering process easy and my friend said the Cake that arrived was fantastic.
The cake was delicious. I had to reorder it from Carlos's bakery
Pat's are the best. This was my third time ordering them. I love em.
The Boston cream pie arrived on time and in perfect condition. It was enjoyed by everyone!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

