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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The quality of delivery and overnight shipping were great. The cheesesteak sandwiches were delicious! The instructions were super easy to follow.
The delivery was quick and delivered to right location.
All was delivered as promised and it was joyfully received and enjoyed!
The delivery and ordering process were easy and timed perfectly
Carlos Baker cookies were received timely and were very fresh.
Delivered right on time! Such a blessed surprise!
Thank you!
The cake arrived on time and kept well in the refrigerator. It was beautiful and absolutely delicious!
Everything is find but I am in need of Two Carnegie deli corned beef and cabbage or pastrami I just don't see it let me know please Ed
Fast delivery, amazing packaging and cakes were delicious!
Order was easy, and good communication from the site.
I was offered delivery on Thursday 5/14 and paid an extra $25. Delivery didn't arrive until Saturday 5/16. I should be refunded my $25 for not receiving my order when promised
Ordered Shake Shake. Delivered on time and delicious!
Shipping was prompt, the food was still cold and well packed, and the food was delicious.
Tried brownie bites just to try out your company. Everything was perfect. Speed of delivery, packaging, look of bites then the best; the taste. Delicious and grabable. Satisfies my urge for a bite of sugar without being tempted to eat whole or more than one brownie. Thanks for great job.
They arrived exactly on time. They were well packaged fresh and delicious.
Steaks were delivered a day too late and were not safe to eat. Your customer service sent out a new order and it arrived quickly. It was a birthday gift so thank you for correcting the situation so well.
Food was delivered on time. Food was fresh, recipient was very happy.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

