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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Cake was delicious and arrived before noon like anticipated.
Delivered exactly when said it would be and in perfect condition - thank you
The order was delivered on time and my family loved the pizzas!
Everything! Amazing smoked black cod! Very tasty and delicious. Shipping was excellent! Got it the next day and intact. Plus my mackerel! So huge pieces! Very happy with my purchase.
The herring was delicous but why ship four containers if the shelves life is less than two weeks?
What other products is in your offering?
Ordering was easy. Delivery was on time.
Everyone enjoyed the delicious Magnolia
Bakery Banana Pudding!
Thank you
Very easy. And the order was on time and in great conditions tasted amazing also
It is really fun to order these special treats from famous bakeries, restaurants and food vendors. For the most part the things we ordered arrived in a timely manner and in good condition. The website is easy to navigate and ordering process is clear and easy. I have been craving cruller donuts and having a hard time locating them in local bakeries.
This was a 10 out of 10. Sent lobsters as a gift and they were terrific. Packaged well and ready to steam. This will be my go-to gift idea. Thank you!
Delivery was right on time. Product arrived in excellent shape!
Perfect delivery, on-time and in terrific condition. Already planning my next order!
On time, so yummy, and really fun to get a treat delivered
Ordering was easy, Delivery was on time and all product was perfect!
The delivery was on time! Best of all my mom and dad absolutely loved the cake... In fact they called me when they ate the last piece and thanked me again! Thank you guys for making their 64th wedding anniversary amazing!
It was a great surprise to my family to see what was in the box
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

