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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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My shipment arrived to my UPS Store on time. I could not pick up until the next day (Friday 22nd May).
Ordering was easy and product was delivered when promised
The delivery was great and the food was fresh and delicious.
Everything- the cake was delicious, arrived on time and was cold- thank you for a great experience!
Easy and smooth I was successful in making my dads birthday special! Thanks!
The pizza from My Pi in Chicago was phenomenal, My neighbor said it was the best pizza she ever ate. Even better than New York pizza. The apple pie from Elegant farmer was very delicious. The ribs from the Rendezvous were incredible. Just like they were 20 years ago. We like our ribs to fall off the bone so we cooked them in the oven for 30 then put the sauce recipe that was included over them then but it in our Nija Foodie on pressure cooking for 15 min and they were fall off the bone tende.
Great bagels, great communication regarding the order and delivery! This was a birthday gift.
Received the shipment in less than 24 hours from when shipped. Great service.
Our Shake Shack package came on time and was nice and cold. It was so delicious I sent one to my parents too!
Gift recipient loved the food. Great variety of awesome food to choose from.
I loved the product and the meat and quick shipping.
Great service - arrived on time and food was delicious!
Everything except Sturgeon was not a good choice on my part
Shopping is actually fun and delivery was quick and packed perfectly
Great food choices; easy ordering; timely delivery.
Everything was good except for the $25 fee added to the advertised price of $49.8 Burgers for $74 is about $9 per burger and the burger is not that good. Family had fun so I did not ruin their surprise. Who knows maybe I will try again.
Delivered on time. Guest love every bite but now complains it is my fault if he gains weight. Ha! Thank you so much!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

