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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Food was good. Key lime pie was excellent, little banged up. The lobster roll was very good
Delivered in perfect condition and tasted so good!
Easy site, loved that I ordered product one day and got it the next. The bagels were/are awesome! My husband is from NYC originally, and is loving access to the real deal. He also said the cream cheese is particularly tasty.
Packaging for delivery was excellent and that was important. Also the brownies where awesome
Everything... great instructions compared to other products ordered.
The food was still frozen when it got here, very good packaging. And the food was delicious.
Delivery on time and well packaged. Everything was still frozen.
Arrived on schedule and items were fresh and good.
Ordering process. Think you did a great job considering the delays caused by the coronavirus.
Honestly, everything. Your selection and diversity of selections is so awesome. I wanted to give my mother (who retired to GA) a taste of home. She and I would take a Mother's Day trip up to NYC so she could she old friends and eat everything she was missing but due to our Covid- 19 crisis this was not a year that we could travel. So, that you had her favorite NYC brunch item in one package was great and that it was shipped so quickly was very surprising.
The site and checkout process were flawless. It was also very easy to pick my delivery date, which was perfect because this was a birthday gift and I didn't want it to arrive too early. THANK YOU for helping me make such a perfect surprise!
Great variety of rockstar food. Easy to order. The app is a rabbit hole of signature dishes I always wanted to try from different regions.
We received the cake on time and in perfect condition! The cake was delicious!
Arrived on-time and was exactly as expected... almost like the TV show was in our living room
Food was great and really came in handy while I'm recuperating from surgery. All food was better than expected.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

