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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Excellent product and packaging that kept the food fresh and protected.
Arrived when you said, unique gift and we were told they were amazing and delicious
Everytime I have ordered, it was been perfect! Great job!
Cake arrived in excellent condition and was delicious.
Everything was delivered in great condition as described
Speed of delivery. Quality of the product. Fair price. Excellent job. I will definitely order again. This special delivery gave my daughter a little taste of home, from her favorite cheese steak place, during this difficult times! She said they tasted as good as they do in the restaurant. Thank you Gold Belly for putting a smile on my daughters face!
Ordering was easy and the items arrived exactly when they were supposed to. They were good quality and made my 94 year old mother very happy.
Everything - - well shipped, arrived on time and still frozen
Products were just as described
The order came on time, well wrapped and fresh. The rack of lamb was absolutely delicious!
The cake arrived just on time for our wedding anniversary and it was delicious! Exactly what we were craving! Thank you!
Was very happy with the food and the delivery. No complaints about that
Sent to my parents and they said everything was wrapped great and tasted great.
Cake was moist and beautiful! Order delivered on time!
I love cannolis so this pie was amazing! They packaged it carefully so it came perfectly intact.
Great size for a family, was gone in three days.
Delivery occurred on date promised and order was in good shape
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

