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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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My delivery was on time and I received a notification letting me know it had arrived
Everything went as described, even during a world-wide pandemic!
Shipment came on expected date with food still frozen and dry ice not completely melted. Great job in getting food delivered safe and on time!
Lots of variety on your website from all over the country. Fast shipping.
Everything arrived on time and semi frozen in the Vegas hot sun
The food was delicious and the delivery came on time.
It was delivered when you said it would be. Pleasurable since we can't travel to Hawaii to get them. Thank you
Food showed, it was great, not a whole lot to add.
Everything was great... flavor... delivery... ordering experience was so simple... thank you
Everything from ordering on the website to delivery.
Customer service response was quick and resolved the issue
The pie was delivered in pristine condition, not a walnut fell off the pie. Delivered right on time.
Nothing went bad in this order and it was really quick.
Delivered when promised. Packed well. (Haven't tried steaks yet*)
Website clear and easy to navigate.
Order received and shipped properly and in a timely fashion.
Since it was a gift, I don't know if the food was as delicious as it looked on the net.
The food was excellent. Packaging was awesome, everything arrived cold or frozen.
Ice cream sandwiches came perfectly frozen in dry ice and they are delicious!
Just got the pizzas but they arr see e awesome! Shared them with others. We are awaiting the bagels which I will also share! Great experience so far and excellent products! WooooHooo! We love Chicago deep dish pizza.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

