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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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It was delivered on time. I love the step by step notice of what was going on w my order.
Everything is perfect. My niece loves her cake. Perfect timing for her bday. It arrived the day I wanted to be there. Perfect size. The delivery did not damage the cake it is perfectly secured. Dry ice everywhere. Overall its perfect!
Delivery on time, beautiful pie packed perfectly. Surprised my niece with a rhubarb pie which are very hard to find and she Cried
Took her back to her days with her granny
Lovely job
Delivery as expected - food was cold and packed well.
Everything! Package received on time and in perfect and expected condition, and instructions were clear and perfect!
The delivery was quick, and the salmon was fresh and delicious.
I have ordered from Goldbelly since you came out. Love all the choices. Have found so many favorites. It's my number one place to go for gifts too
Steaks were so tender and flavorful. Best steak I've had in a while. Can't wait to order them again.
The pie was amazing! So good.
And it came right when it was supposed to.
Product was delivered on time, fresh and delicious
Everything Was great.
From ordering online, delivery and taste of food.
The food arrived right on time and my folks said it was delicious!
Cake that we purchased was well packed and arrived safely.
I had these shipped to IL for my husband's 40th birthday. They arrived exactly when I requested and were, without a doubt, the best lobster rolls we have ever eaten. Will 100% order again!
I love the selection of items available. 1 of the 2 items ordered was delivered on time (prantls burnt almond torte) and although it was not in perfect shape it was delicious.
Paid extra for shipping. Arrived on time. Delicious mini cheesecakes.
All components of an on-line purchase including notification of expected delivery date.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

