Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Delivery timely food phenomenal with great directions
Great product and super delicious. Arrived on date stated when ordered.
The delivery went well. Also shipment was quick as well. First tome trying these cookies from Carlos and I enjoyed them and so did my parents.
It was delivered on time, we'll packaged, great quality.
Everything it arrives at time and date I requested everything was beautiful my aunt love it thanks
I have enjoyed Goldbelly. I was able to enjoy food from one of my most favorite restaurants in NYC which we don't have on the West Coast.
Communication, follow through, customized an order.
Site was easy to use. Items arrived a day early. Was a gift and the recipient was thrilled.
Pizza we ordered was not good. Plus the shipping took forever. Decongestant to place an order for other items or not.
Timely delivery and yummy! Spurred good feelings (per intent) and taste was thumbs up!
I love the Pepper Steak pies and plan on ordering more. The pie crust on that pie was delightful.
Everything went great. My Carlos' Bakery Cake Assortment arrived on time and it was delicious! Well worth the price. I've already recommended your services to many of the people I know. I will definitely be ordering again also!
On time delivery, easy to order, packed perfectly, delivered at correct temp!
Many choices, display of reviews to help narrow down decision.
Smooth all-around; product on time and as promised
Delivery was excellent and the cakes were outstanding!
Ribs pulled pork absolutely delicious and fun to prepare
We received 4 dozen bagels from Montreal in 3 days and all were fresh and well packaged.
Everything! The lobster meat, rolls, butter all came fresh and delivered on time.
Delivery, communication, food... it was all perfect!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

