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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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From order to delivery the process was simple and quick.
My order arrived still frozen and in perfect condition. Great stuff no complaints.
The food was great & delivery was fast & well packaged
The package arrived when the website said it would arrive. It all arrived, the box wasn't hit or beaten or ripped.
The delivery time was spot on and the packaging exceeded expectations
Everything went as planned. The item I ordered was a birthday gift and it arrived on the correct day. She loved it.
Everything. Bagels were incredible. Good service and great product.
Food was delicious. It was packed well to stay cold in its journey. Instructions for re-heating worked well.
The lobster was fresh and perfect along with all the fixings!
Delivery was on time. We did the small Frog Hollow peaches, and they were excellent.
Food arrived at time promised and was a huge success with the recipients.
The order was received by the the gift recipient frozen and in good shape. They enjoyed the hamburgers.
Received on the date requested. Cake was delicious and fresh tasting.
Customer service after the fact. Super helpful and nice
Nothing other than delivered late in the day as indicated.
They taste great. I didn't find the cooking directions until after I cooked the first one. Would be nice to have directions on the product.
Super impressed with my delivery! Package was coming from the east coast to the far west coast in the dead of summer and it arrived within less than 24 hours still frozen!
Frankies Pizza from Miami arrived in perfect, frozen condition to our home near Atlanta. What a great treat to be able to order pizza from a favorite place from our years in Miami.
Tasty. Real crab. Loved it. Loved free shipping. Arrived on time v
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

