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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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They delivery came as promised
The food ordered was super yummy!
Pretty much everything. Easy to order, timely delivery and products were great.
Thank you!
The selections are very good and the site is easy to get around. Good product details include storage information.
Delivery was right on time. The treats were enjoy by the family that received our gift.
Great packaging, on-time delivery, fantastic selection of pizzas
The order was delivered on time and the recipient was very happy!
I was able to choose my date for delivery and the cake arrived perfectly!
Delivery right on time and notifications were great
Order process, delivery on time, quality of the product
Easy to view, order and delivery was on time and food was fresh.
Ordered on an accurate date. Delicious food when heated up.
Everything was perfect. Our cake and lobster tails arrived in perfect shape and they both were delicious!
From ordering to delivery everything went smoothly. Was worried about shipping and freshness from NY to CA but it was perfect when it arrived. Would definitely order again in the future.
The best bagels made in time for our birthday celebration and were fresh! Thank you.
1) Website is super user-friendly and easy to navigate 2) Communication on delivery eta is clear and this was very helpful, as I was sending Pat's cheesesteaks to my sister living in DC!
Good selection, easy ordering and prompt delivery of delicious food.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

