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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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It came on time and was packed well. The food was the quality it should be.
Prompt shipping and great packaging. Everything arrived fresh!
The ease of ordering was fantastic. Food arrived perfectly.
Order arrived on time and was packed really well. Chilled but not frozen with clear re-heating instructions.
Easy to order, arrived on time, fresh and delicious!
Everything! Delivery was prompt. Cake was well packaged & kept cold. Cake was DELICIOUS & a huge hit! Thank you, Carlo's Bakery!
I had no problems with the website. The cake was delivered on time. The only reason I gave a 7 rather than 10 was I do not often recommend websites to people. If someone were to directly ask me about shipping a cake from somewhere though, I will recommend Goldbelly.
Food arrived on time and my brother was super happy about his birthday gift!
Deliveries arrive extreme cold to frozen. Packaging is good.
I love this site, the best present ever to gift my grown children!
I neglected to use a voucher on my purchase - it was credited to me with no hassle. I love your website.
This was my first time using Goldbelly. The service was outstanding! I reached out to change my delivery date, and I was emailed back right away. I also qualified for a refund on overnight shipping, and was refunded very promptly. And of course, the pizza from Joe's Pizza was stellar. Wow wow wow! Goldbelly, you're awesome! Joe's Pizza, you're awesome! Thank you so much!
Delivery arrived very quickly! Bagels were fresh like we were eating in the cafe!
Variety of choices, ease of ordering, and dependable delivery with updates re same
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

