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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything! Very pleased with quality, and quantity
I have ordered to things at two different times. They arrived on time and in good condition.
Arrived earlier than I thought. Boxed nicely.
Quick email confirmation from your team re order and shipping. Well packaged.
Ribs shipped from KC on a Wed and arrived Philly on a Saturday. Still frozen! True story.
I sent as a gift. The couple loved everything! They had so much they have been eating it for 4 days... everything was great. The delivery was on time and packed very well.
Service was right on time, and the food was beautifully fresh!
The clients very much enjoyed what was sent and we would not have been able to send it if not for Goldbelly
The delivery was great. Once it shipped from the company, I was told it would be 2 day fedx and it was. Proabably giving you the highest rating because it is such a treat getting bagels from Montreal
Delivery, food great. My son is from NJ, close enough to NYC. Now out in Northern California where they serve corned beef on white bread with mayonnaise. Imagine the ecstasy inhaling authentic NY delicacies,
Quality of food & shipping was safe —food packed and frozen
It arrived perfectly on time for my mom's birthday. The cake was delicious and arrived partially frozen as described and we put it in the fridge for a while and eventually set it in the table for a couple hours before eating and it was super!
Easy to order and arrived on time and in good condition. My son said the IMO's pizza was delicious.
The pie was delivered on time and was beautiful and delicious!
Very difficult to navigate the site. Some items said free delivery but that changed once in the cart. $100 certainly does not go very far.
Everything! Fast shipping, everything arrived in great still fresh condition, Queen Pastrami sandwiches were delicious!
Best tasting bagels I have had since leaving the NYC area! Huge with lots of toppings. Well worth the cost with quick shipping.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

