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Goldbelly Reviews Summary
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Delivery was on time. My son said the cake was delicious!
The pizzas arrive on time, were still cold, and were easy to heat up. We loved eating everything. It was overall a great experience.
The crab bombs and cream of crab soup were excellent. I grew up in Baltimore MD, and these crab cakes were among the best I've ever had. I will definitely purchase these again for upcoming occastions.
The three deep dish pizzas were good as remembered.
Food came fresh and packed well, no damage to the fragile cake
I received my pizzas from Malnatis Deep Dish Pizzas. Ihave not received my order from Hancock Gourmet Lobsters although the tracking indicates that it was selivered,
The cake was delivered in a timely fashion and arrived in excellent condition.
Everything came on time, was well packaged and delicious
Everything! Very great experience. Ordering easy and daughter in law said scones are amazing. I will order again soon. Thank you
Everything! Great for giving the gift of amazing food to my family in a different state!
Everything was delicious! We'll definitely be ordering again!
I ordered a Red Velvet cake for my birthday about 3 weeks before delivery On the Friday (today) Before my Monday birthday. Yesterday, the day before my delivery date, I received an e-mail from Goldbelly informing me that there was a delay and the cake would be delivered on August 25, THE DAY AFTER MY BIRTHDAY! They are total scammers! No substitution offered, not willing to work with me to make it right.
Got another email from "Jennifer" basically asking me if I wanted to cancel! So, no birthday cake for me this year bc there is no time to get another via delivery. Since we live in rural AZ, 2.5 hours from Phoenix, I can't even buy a crappy cake from a grocery store!
Honestly, do not use this company, they're only in it for the money and couldn't care less about their customers—horrible quality control, abhorrent customer service! They don't even deserve 1 star!
I ordered a $150.00 worth of cake and sweets for my son's birthday from Carlo's bakery. I understand they can't guarantee delivery specific delivery date. However, my order was placed over a month ago and I had i scheduled to come two days before his party and it still isn't going to make it here on time! That's horrible! Goldbelly needs to plan a little better! I was supposed to receive my order today 8/21/2020 and tracking shows the label just printed 8/19/2020 at 4:45PM. You can't blame that on UPS, USPS, or FedEx. You just failed to do your job when you had a 30 day notice! You can't leave a review on their website which seems really shady to me, especially when the have a bunch of positive review posted on their site. Where did those come from? How can I put my review on there? Oh wait, I can't! No wonder it's all good reviews when you can control what shows up! I will never order anything from these people again!
Thanks for following up and sharing this feedback. We're sorry about the delay that occurred on this order. Carlo’s Bakery was unable to get enough Dry Ice to ship your order successfully due to a shortage in the supply. If they shipped it out without dry ice, it would arrive to you melted, and in an inedible state. Rather than send you something that you cannot enjoy, we rescheduled your delivery to when there was enough dry ice to ship your package successfully.
We do hope your cake was enjoyed on the rescheduled date. Take care, and thank you for shopping with Goldbelly!
I had a late cake delivery, and received great online support.
Order, receipt and the cake was delicious and looked great!
The ice cream sandwiches arrived in perfect condition. They were fabulous.
The seasonings of both dishes blended together into a grand symphony. Delicious and thoroughly enjoyed by my Creole husband, who states he knows good Jambalaya and Etoufee when he tastes it.
I ordered two cakes from Carlos Bakery; the site has all kinds of fantastic pictures and how they ship everywhere in the US, to Canada, anywhere you want. Then the order got delayed TWICE stating Carlos Bakery was unable to ship cakes and if I wanted to delay again... ridiculous! I'll never order from Goldbelly or Carlos Bakery again.
Pulled pork, turkey and brisket real good. Chicken fair.
From the business
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry about the delay that occurred on this order. We appreciate you bringing your dissatisfaction to our attention. It's never our intention to delay an order or give you a bad experience. Carlo’s Bakery was unable to get enough Dry Ice to ship your order successfully, which is why we rescheduled your delivery. I see we were able to cancel and refund this order to you since you would not be able to accept it on it's new date, but we'll take this feedback in stride to continue and make our communication more seamless! While we do everything in our power to make sure orders arrive to you on time and in perfect condition, there are many outside factors that can come into play. We have many people monitoring each package, and we try to be as proactive as possible. We do apologize and are disappointed as well. We hope you can find something to enjoy with us in the future.