Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was great to get one of my regional favorites delivered 2000 miles away.
Large, great presentation. Cake was large and moist
Food was perfect and delivered on time! Excellent!
The order was delivered on the date I chose. Everything was delicious! :)
Ordering is simple and the products always are great.
Wonderful delivery, delish dessert, happy graduate! I sent a chocolate fudge cake from Carlos's Bakery to my friend across the country! She loved it! It came in with no damage and she said it was so good! Would recommend!
I had to change my shipping address and it was done with out any issues. Amazing customer service!
Cheesecake was delicious. Cheese spreads were very good
Everything. I was especially impressed with the efficiency and timeliness of the order during the pandemic.
Adding pizzeria bianco.
Cooking instructions.
Quality of the packaging.
The instructions for cooking the food were easy to follow
Everything was great! Could not have been a better experience
I easily able to get what I wanted, and it was even delivered earlier than promised.
The food was fresh and delicious. The lobster and other items were kept cold in the little cooler. It made a nice treat.
Delivery was very quick and My grandson loved the cinnamon raisin bagels
Food tasted great, very good packaging, everything was fresh
Followed instructions. Food delicious. Enjoyed an anniversary celebration.
Shipping is always reliable and items are always packages well!
Cake arrived in perfect condition, it was packed beautifully, we were impressed. It shipped and arrived on time. It was also delicious!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

