Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The package arrived on the date requested with no issues. The cake was the best part because it was as fresh as if i'd bought it from the bakery that day. I would definitely purchase from here again.
The mechanics of the experience are great. I didn't know this site existed and I came upon it one day by accident. This is a great website. I only wish the portions on the sandwiches were bigger. $79 for two sandwiches which includes shipping is expensive for a Working Girl like me.
I bought some cookies for my mom for her birthday. They arrived on the exact day I wanted them to and they tasted so fresh.
The package appearance. Not sure how it tasted yet as it had not been eaten by the family receiving this gift...
Packaging, delivery and food was wonderful. Father's Day gift. Was as great as he remembered having years ago.
After waiting close to 2 months. I received the product i purchased quickly.
Arrived quickly and packaged so well! My Dad loves the cookies, I'm sure we will order again. Thank you
The website is easy to use and everything arrived on the promised date.
On time delivery and food was enjoyed by recipients
Shipped timely with fresh seafood that was still perfectly cold!
The order was correct this time and it arrived timely.
Food variety, desirable and popular foods, scheduled delivery
It was delivered on time and my daughter loved her birthday cake
Loved the quality of the items we've received. It was fun having something to look forward to during these quiet months! I'll order from Goldbelly again - thanks!
Perfect delivery. I followed the directions and it was perfect.
Deliver was easy and my husband was so surprised and loved the pies he said they were the beat he ever had
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

